Patient & Visitor Information (2024)

Make An Appointment

When being admitted to Nashville General Hospital, we ask that you bring only essential items, such as:

• Glasses / hearing aids / crutches or braces
• Toothbrush and toothpaste
• Deodorant
• Robe / Slippers
• Any other personal items (such as a hairbrush, chapstick, etc.)

Please do NOT bring valuables, such as cash or jewelry that can’t be replaced. NGH is not responsible for the loss or damage of patients’ belongings or valuables.

Launch the Symptom Checker

Courtesy Valet Services are available in the front of the main hospital entrance for Nashville General Hospital patients and visitors Monday through Friday from 7:30 a.m. – 4:30 p.m.

If you prefer to self-park, the parking garage is located across the street on Albion Street. The garage is open 24 hours a day, seven days a week. Please bring your parking ticket in with you and we will be happy to validate your parking at the location you visited during your trip to the hospital.

Nashville General Hospital is easily accessible by public transportation,located on WeGo (MTA) route #19. Use this link to plan your ride from a specific address: http://ride.nashvillemta.org/

Nashville General Hospital has implemented a stricter visitation policy, in compliance with current CDC guidelines. To keep patients and staff safe during the COVID-19 pandemic, visitors are restricted within the hospital. Learn how we have modified our policies to keep you and your family safe.

Pursuant to hospital policy, all faith leaders are required to sign-in at the NGH Information Desk to identify their purpose before visiting a patient. Download our Clergy Visitation Policy.(PDF)

The Cafeteria is located on the Lower Level (LL on the elevator).

Hours:

Monday – Friday: 7 a.m. – 2:30 p.m.

Breakfast:7 – 9:30 a.m.

Grab and Go:9:30 – 11 a.m.

Lunch:11 a.m. – 1:30 p.m.

Metro Deli: 11 a.m. – 1:00 p.m.

Vending machines are conveniently located throughout the hospital.

Lower Level: Cafeteria
First Floor: Emergency Department Waiting Room
Second Floor: Waiting Room
Third Floor: Waiting Room

Please familiarize yourself with the Billing and Payment policy of the hospital. This will help you to determine your financial responsibility, if any, for your hospital stay.

As a courtesy to our patients, and as a requirement by some of our contracted payers, we will bill your insurance. Amounts, such as co-payments, deductibles or other miscellaneous charges not covered by insurance are due upon discharge.

If you are uninsured, and are a Davidson County Resident, we may be able to assist you with a financial assistance program.

The Financial Counseling office is located on the first floor, through the double doors to the left of registration leading into the Meharry Clinics. Their hours are Monday-Friday 7:30 a.m. – 3:30 p.m. For an appointment, please call 615-341-4165 or for questions concerning your hospital bill (855) 269-2001.

The Community Pharmacy at NGHis open to all patients, visitors and staff of Nashville General Hospital. We want to be the pharmacy of choice for you and your family.Conveniently located on the first floor by the Internal Medicine Clinic, we will work with you to get the best pricing for your medications. Over-the-counter items are also available.

Medical Records Request Forms and Process

Lori’s Gifts is a full-service gift shop located on the first floor of the hospital. Fresh flowers, cards, baby gifts and balloons are available for purchase. For your convenience, you can also shop Lori’s Gift online. The gift shop delivers purchased items daily to patient rooms.

This month, Lori’s Gift Shop will be open on Monday 12/14 until 8pm and December 24th from 6AM-1PM.

Shop Online

Nashville General Hospital is certified by the Joint Commission, and we’re committed to providing the highest quality of care to our patients. Patients and family members have access to the latest hospital quality data online at:

• The Hospital Quality Alliance
• Quality Check® The Joint Commission